Shipping policy

Shipping Policy

Last updated: 04/11/2024

Shipping Rates & Delivery Times
We are committed to delivering your order as quickly and efficiently as possible. Our shipping rates and delivery times vary based on your location and the shipping method selected at checkout.

  1. Domestic Shipping:

Standard Shipping: 1-3 business days

Order Processing Time
All orders are processed within "1-3 business days". Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Confirmation & Order Tracking
You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes
Repose (FZE) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Repose (FZE) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Missing or Lost Packages
If your tracking information states that your package was delivered and you have not received it, please contact the carrier to file a claim. We cannot be held responsible for packages that are confirmed delivered.

Contact Us
For more information or if you have any questions about our shipping policy, please contact us: