Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately we do not do cash or credit card refunds, returned items value will be redeemed as store credit that is valid for 1 year. Shipping fees will not be refunded. 

To start a return, you can contact us at sales@repause.ae. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@repause.ae.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Once we receive your goods, we will inspect them to make sure they meet the return criteria. If illegible we will  then credit your account or share a gift card with you which you can redeem on the website within 1 year.

 

Refunds
Unfortunately we do not do cash or credit card refunds, returned items value can be redeemed as store credit that is valid for 1 year. Shipping fees will not be refunded.